Privacy Policy

This Privacy Policy explains how Darras Mall ("we", "us", "our") collects, uses, and protects your information when you use the Darras Mall mobile application (the "App"). By using the App, you agree to the practices described below.

1. Information We Collect

1.1 Information you provide

• Account information — name, email address, phone number, and password when you register or sign in.
• Order & delivery information — shipping address, order history, and details needed to fulfil purchases.
• Communications — messages you send us for support or inquiries.

1.2 Information collected automatically

• Device & usage data — device model, operating system version, app version, language, and general usage activity within the App.
• Push notification token — a unique identifier (via Firebase Cloud Messaging) used to deliver order updates and notifications.

1.3 Camera

2. How We Use Your Information

• Create and manage your account.
• Process, fulfil, and deliver your orders.
• Send order confirmations, delivery updates, and service notifications.
• Provide customer support and respond to your requests.
• Improve the App's performance, features, and security.
• Detect, prevent, and address fraud or technical issues.

3. Third-Party Services

We rely on trusted service providers that may process limited data on our behalf:

4. Data Sharing

We do not sell your personal information. We share data only:

• With service providers strictly to operate the App (as listed above).
• With delivery partners to complete your orders.
• When required by law, regulation, or valid legal process.

5. Data Retention

We keep your personal information only as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time (see Section 7).

6. Data Security

We apply reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

• Access, correct, or update your personal information.
• Request deletion of your account and associated data.
• Withdraw consent for notifications by disabling them in your device settings.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

The App is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

10. Contact Us